Annual perceptions survey

Each year Marshall Breeding conducts a survey and written a report on the perceptions that libraries form of the quality of the core automation products they use and their satisfaction with the service they receive.The survey registers librarians' perceptions of the ILS (LMS in UK parlance) product they use, its vendor, and the quality of support delivered. Is support getting better or worse? The survey also probes at considerations for migrating to new systems and the level of interest in open source ILS. While the numeric rating scales support the statistical results of the study, it’s the comments offered that provide the most insight into the current state of library automation satisfaction.

2012 Survey
Please help your fellow libraries who might be in the process of evaluating library automation options by responding to the survey. Any information regarding vendor performance and product quality can be helpful when making strategic decisions regarding automation alternatives. A large number of responses strengthen the impact of the survey and the subsequent report.