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enquiry_management_systems [2024/03/11 08:05]
paul old revision restored (2023/03/01 07:58)
enquiry_management_systems [2024/03/11 08:06] (current)
paul [Chatbot services]
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   * [[http://​altarama.com/​reftracker/​|Reftracker ]]for Altarama is an enquiry management system designed for libraries and information services   * [[http://​altarama.com/​reftracker/​|Reftracker ]]for Altarama is an enquiry management system designed for libraries and information services
  
-==== Chatbot services ==== 
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-LibAnswers Chatbot \\ [[https://​librarytechnology.org/​pr/​28515|Press Release]]: February 15, 2023. "​Springshare is excited to announce the new LibAnswers Chatbot functionality,​ launching next week with general availability to all worldwide customers by the end of February. LibAnswers Chatbot can serve as the first point of contact for chat patrons, guiding them through search options, assisting with finding common FAQs and general library information,​ and passing them off to live chat operators whenever needed. Chatbot functionality combined with 24/7/365 Chat Cooperative Coverage gives patrons an option for self-service while providing on-demand live help whenever they need it – at any time of day or night"​. \\ 
  
 ==== General enquiry management solutions ==== ==== General enquiry management solutions ====
enquiry_management_systems.txt · Last modified: 2024/03/11 08:06 by paul