enquiry_management_systems
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enquiry_management_systems [2018/11/17 09:46] 81.155.185.24 created |
enquiry_management_systems [2019/07/18 13:48] 81.156.231.110 |
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| - | ====== Enquiry Management Systems ====== | + | ====== Enquiry Management systems ====== |
| - | Library use a number or bespoke and commercilasystems to manage library enquiries. Few library management system/ILSs have an enquiry management module | + | In a library context enquiry/inquiry management is different from most CRM systems which are designed to manage outbound sales and marketing interactions. Enquiry management for libraries is atypically about helping keep track of enquiries, facilitating follow up and maintaining statistics. |
| - | Available solutions | + | ==== Library centric enquiry management solutions ==== |
| - | Bailye solutions | + | * Some library systems may include an Enquiry management module. Eg the [[https://www.247lib.com/247OPAC/DynamicPages/LibrarySoftware/247LIBINTRODUCTION|247lib.com Library system]] |
| + | * Bailey solutions provides an enquiry management solution - separate from its library system offering [[https://enquirymanagement.software/|Enquire]] | ||
| + | * [[http://www.altarama.com/Products/RefTracker.aspx|Reftracker]] for altarama is an enquiry management system designed for libraries and information services | ||
| - | https://baileysolutions.co.uk/2018/01/18/enquire/ | + | ==== General enquiry management solutions ==== |
| - | \\ | + | //The are some general purpose system that might work in a library environment . eg from Evolutive \\ [[https://www.evolutive.co.uk/Enquiry-Management-software|https://www.evolutive.co.uk/Enquiry-Management-software]]// |
| - | The enquiry management system gathers statistics about enquiries as they are processed in the system, providing managers valuable insights about theenquiry service: | + | |
| - | * When enquiries are submitted | + | ==== Reference enquiry management solutions ==== |
| - | * How enquiries are submitted | + | |
| - | * Average processing times | + | |
| - | * How the team meets deadlines | + | |
| - | * Time spend on enquiries | + | |
| - | This provides librarians to | + | //Management of general enquiries in a library can be distinguished from online 'Reference Librarian 'services such as QuestionPoint. \\ NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active \\ QuestionPoint subscriptions to Springshare, provider of the LibAnswers Platform. 31 May 2019 [[https://www.oclc.org/en/questionpoint.html|https://www.oclc.org/en/questionpoint.html]] // |
| - | + | ||
| - | * Justify staffing levels | + | |
| - | * Demonstrate value | + | |
| - | * Learn where train or improvements are needed | + | |
| - | * Enrich the user experience \\ | + | |
enquiry_management_systems.txt · Last modified: 2024/03/11 08:06 by paul
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