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====== Enquiry Management systems ====== | ====== Enquiry Management systems ====== | ||
- | In a library context enquiry/inquiry management is different from most CRM systems which are designed to manage outbound sales and marketing interactions. Enquiry management for libraries is atypically about helping keep track of enquiries, facilitating follow up and maintaining statistics. | + | In a library context enquiry/inquiry management is different from most CRM systems which are designed to manage outbound sales and marketing interactions. Enquiry management for libraries is atypically about helping keep track of enquiries, facilitating follow up and maintaining statistics. |
==== Library centric enquiry management solutions ==== | ==== Library centric enquiry management solutions ==== | ||
- | Some library system may include an Enquiry management module. Eg the 247lib.com Library system https://www.247lib.com/247OPAC/DynamicPages/LibrarySoftware/247LIBINTRODUCTION | + | * Some library systems may include an Enquiry management module. Eg the [[https://www.247lib.com/247OPAC/DynamicPages/LibrarySoftware/247LIBINTRODUCTION|247lib.com Library system]] |
- | + | * Bailey solutions provides an enquiry management solution - separate from its library system offering [[https://enquirymanagement.software/|Enquire]] | |
- | Bailey solution provides an enquiry management solution ('Enquire') separatefor its library system offeringhttps://enquirymanagement.software/ | + | * [[http://www.altarama.com/Products/RefTracker.aspx|Reftracker]] for altarama is an enquiry management system designed for libraries and information services |
- | + | ||
- | Reftracker from altarama is a solution that is designed for libraries and information services | + | |
- | + | ||
- | http://www.altarama.com/Products/RefTracker.aspx | + | |
==== General enquiry management solutions ==== | ==== General enquiry management solutions ==== | ||
- | The are some general purpose system that might work in a library environment . eg from Evolutive\\ | + | //The are some general purpose system that might work in a library environment . eg from Evolutive \\ [[https://www.evolutive.co.uk/Enquiry-Management-software|https://www.evolutive.co.uk/Enquiry-Management-software]]// |
- | https://www.evolutive.co.uk/Enquiry-Management-software | + | |
- | + | ||
- | ==== Reference enquiry management ==== | + | |
- | Management of general enquiries in a library can be distinguished from online 'Reference Librarian 'services such as QuestionPoint.\\ | + | ==== Reference enquiry management solutions ==== |
- | NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active\\ | + | |
- | QuestionPoint subscriptions to Springshare, provider of the LibAnswers Platform. 31 May 2019 | + | |
- | https://www.oclc.org/en/questionpoint.html | + | //Management of general enquiries in a library can be distinguished from online 'Reference Librarian 'services such as QuestionPoint. \\ NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active \\ QuestionPoint subscriptions to Springshare, provider of the LibAnswers Platform. 31 May 2019 [[https://www.oclc.org/en/questionpoint.html|https://www.oclc.org/en/questionpoint.html]] // |