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enquiry_management_systems

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Enquiry Management Systems

Library use a number or bespoke and commercilasystems to manage library enquiries. Few library management system/ILSs have an enquiry management module

Available solutions

Bailye solutions

https://baileysolutions.co.uk/2018/01/18/enquire/


The enquiry management system gathers statistics about enquiries as they are processed in the system, providing managers valuable insights about theenquiry service:

  • When enquiries are submitted
  • How enquiries are submitted
  • Average processing times
  • How the team meets deadlines
  • Time spend on enquiries

This provides librarians to

  • Justify staffing levels
  • Demonstrate value
  • Learn where train or improvements are needed
  • Enrich the user experience
enquiry_management_systems.1542466014.txt.gz · Last modified: 2018/11/17 09:46 by 81.155.185.24