User Tools

Site Tools



This shows you the differences between two versions of the page.

Link to this comparison view

Next revision
Previous revision
enquiry_management_systems [2018/11/17 09:46] created
enquiry_management_systems [2019/09/12 06:35] (current) [General enquiry management solutions]
Line 1: Line 1:
-====== Enquiry Management ​Systems ​======+====== Enquiry Management ​systems ​======
-Library use number or bespoke and commercilasystems ​to manage ​library enquiriesFew library ​management ​system/ILSs have an enquiry management module+In library context enquiry/​inquiry management is different from most CRM systems which are designed ​to manage ​outbound sales and marketing interactionsEnquiry ​management ​for libraries is atypically about helping keep track of enquiries, facilitating follow up and maintaining statistics.
-Available ​solutions+==== Library centric enquiry management ​solutions ​====
-Bailye ​solutions+  * Some library systems may include an Enquiry management module. Eg the [[https://​​247OPAC/​DynamicPages/​LibrarySoftware/​247LIBINTRODUCTION| Library system]] 
 +  * Bailey ​solutions ​provides an enquiry management solution - separate from its library system offering [[https://​​|Enquire]] 
 +  * [[http://​​Products/​RefTracker.aspx|Reftracker]] for altarama is an enquiry management system designed for libraries and information services
-https://​​2018/​01/​18/​enquire/​+==== General enquiry management solutions ====
-\\ +//The are some general purpose ​system ​that might work in a library environment . eg from Evolutive\\ 
-The enquiry management system gathers statistics about enquiries as they are processed in the system, providing ​ managers valuable insights about theenquiry service:+[[https://​​Enquiry-Management-software|https://​​Enquiry-Management-software]]//​
-  * When enquiries are submitted +//The Request Tracker (RT) system from Best Practical is an open source option that you can either install and run yourself (for free if you have technical staff) or pay Best Practical to host and/or support for you: // [[https://​​request-tracker|https://​​request-tracker]]
-  * How enquiries are submitted +
-  * Average processing times +
-  * How the team meets deadlines +
-  * Time spend on enquiries+
-This provides librarians to 
-  * Justify staffing levels +==== Reference enquiry management solutions ==== 
-  * Demonstrate value + 
-  * Learn where train or improvements are needed +//​Management of general enquiries in a library can be distinguished from online '​Reference Librarian '​services such as QuestionPoint. \\ NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active ​\\ QuestionPoint subscriptions to Springshare,​ provider of the LibAnswers Platform. 31 May 2019 [[https://​​en/​questionpoint.html|https://​​en/​questionpoint.html]] //
-  * Enrich ​the user experience ​\\+
enquiry_management_systems.1542466014.txt.gz · Last modified: 2018/11/17 09:46 by