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Key issues

Briefing papers on key issues

  1. Library management system to library services platform. Resource management for libraries: a new perspective
  2. Rethinking the library services platform
  3. The new role of the library in teaching and learning outcomes
  4. The student consumer and the rise of e-textbook platforms
  5. The rise of library centric reading list systems.

Library Systems

enquiry_management_systems

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Enquiry Management Systems

Libraries use bespoke or commercial systems to manage library enquiries. Few library management system/ILSs have an enquiry management module

Available solutions

Enquire (From Bailey solutions)
“The enquiry management system gathers statistics about enquiries as they are processed in the system, providing managers valuable insights about the enquiry service:

  • When enquiries are submitted
  • How enquiries are submitted
  • Average processing times
  • How the team meets deadlines
  • Time spend on enquiries

This enables librarians to

  • Justify staffing levels
  • Demonstrate value
  • Learn where train or improvements are needed
  • Enrich the user experience
enquiry_management_systems.1542466328.txt.gz · Last modified: 2018/11/17 09:52 by 81.155.185.24