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enquiry_management_systems [2019/06/23 14:15] created
enquiry_management_systems [2019/09/12 06:35] (current) [General enquiry management solutions]
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-====== Enquiry Management ​Systems ​======+====== Enquiry Management ​systems ​======
-vvv+In a library context enquiry/​inquiry management is different from most CRM systems which are designed to manage outbound sales and marketing interactions. Enquiry management for libraries is atypically about helping keep track of enquiries, facilitating follow up and maintaining statistics. 
 +==== Library centric enquiry management solutions ==== 
 +  * Some library systems may include an Enquiry management module. Eg the [[https://​​247OPAC/​DynamicPages/​LibrarySoftware/​247LIBINTRODUCTION| Library system]] 
 +  * Bailey solutions provides an enquiry management solution - separate from its library system offering [[https://​​|Enquire]] 
 +  * [[http://​​Products/​RefTracker.aspx|Reftracker]] for altarama is an enquiry management system designed for libraries and information services 
 +==== General enquiry management solutions ==== 
 +//The are some general purpose system that might work in a library environment . eg from Evolutive\\ 
 +//The Request Tracker (RT) system from Best Practical is an open source option that you can either install and run yourself (for free if you have technical staff) or pay Best Practical to host and/or support for you: // [[https://​​request-tracker|https://​​request-tracker]] 
 +==== Reference enquiry management solutions ==== 
 +//​Management of general enquiries in a library can be distinguished from online '​Reference Librarian '​services such as QuestionPoint. \\ NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active \\ QuestionPoint subscriptions to Springshare,​ provider of the LibAnswers Platform. 31 May 2019 [[https://​​en/​questionpoint.html|https://​​en/​questionpoint.html]] //
enquiry_management_systems.1561313727.txt.gz · Last modified: 2019/06/23 14:15 by