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enquiry_management_systems

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Enquiry Management Systems

Enquiry management systems are different from most CRM systems which are designed to manage outbound sales and marketing interactions. In contrast enquiry management software is all about managing inbound enquiries, - helping the library to keep track of them. In this regard there are similar to help desk systems used in business, They overlap with library online Reference solution such as QuestionPoint from OCLC

An example is Enquire from Bailey solutions

enquiry_management_systems.1561314207.txt.gz · Last modified: 2019/06/23 14:23 by 109.149.81.116