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enquiry_management_systems [2019/06/23 14:23]
109.149.81.116
enquiry_management_systems [2024/03/11 08:06] (current)
paul [Chatbot services]
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-====== Enquiry Management ​Systems ​======+====== Enquiry Management ​systems ​======
  
-Enquiry ​management ​systems are different from most CRM systems which are designed to manage ​//outbound// sales and marketing interactions. ​In contrast enquiry ​management ​software ​is all about managing //inbound //​enquiries,​ - helping ​the library to keep track of them. In this regard there are similar to help desk systems used in businessThey overlap with library online Reference solution such as [[https://​www.oclc.org/​en/​questionpoint.html |QuestionPoint]] from OCLC+In a library context enquiry/​inquiry ​management ​is different from most CRM systems which are designed to manage outbound sales and marketing interactions. ​Enquiry ​management ​for libraries ​is atypically ​about helping keep track of enquiriesfacilitating follow up and maintaining statistics.
  
-An example ​is [[https://enquirymanagement.software/|Enquire]] from Bailey ​solutions+==== Library centric enquiry management solutions ==== 
 + 
 +  * Some library systems may include an Enquiry management module. Eg the [[https://​www.247lib.com/​247OPAC/​DynamicPages/​LibrarySoftware/​247LIBINTRODUCTION|247lib.com Library system]] 
 +  * [[https://​www.ptfs-europe.com/​|PTFS-Europe]] have an open source Enquiry management soution 
 +  * Soutron provide the [[https://​www.soutron.com/​new-enquiry-management-solution/​|Ask Soutron]] solution 
 +  * [[http://​altarama.com/​reftracker/​|Reftracker ]]for Altarama ​is an enquiry management system designed for libraries and information services 
 + 
 + 
 +==== General enquiry management solutions ==== 
 + 
 +//The are some general purpose system that might work in a library environment . eg from Evolutive \\ [[https://www.evolutive.co.uk/Enquiry-Management-software|https://​www.evolutive.co.uk/​Enquiry-Management-software]]// 
 + 
 +//The Request Tracker (RT) system ​from Best Practical is an open source option that you can either install and run yourself (for free if you have technical staff) or pay Best Practical to host and/or support for you: //  [[https://​bestpractical.com/​request-tracker|https://​bestpractical.com/​request-tracker]] 
 + 
 +==== Reference enquiry management ​solutions ​==== 
 + 
 +//​Management of general enquiries in a library can be distinguished from online '​Reference Librarian '​services such as QuestionPoint. \\ NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active \\ QuestionPoint subscriptions to Springshare,​ provider of the LibAnswers Platform. 31 May 2019 [[https://​www.oclc.org/​en/​questionpoint.html|https://​www.oclc.org/​en/​questionpoint.html]] //
  
  
enquiry_management_systems.1561314207.txt.gz · Last modified: 2019/06/23 14:23 by 109.149.81.116