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Key issues

Briefing papers on key issues

  1. Library management system to library services platform. Resource management for libraries: a new perspective
  2. Rethinking the library services platform
  3. The new role of the library in teaching and learning outcomes
  4. The student consumer and the rise of e-textbook platforms
  5. The rise of library centric reading list systems
  6. Aggregate and amplify – enhancing the value and use of theses and dissertations

Library Systems


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Enquiry Management systems

In a library context enquiry/inquiry management is different from most CRM systems which are designed to manage outbound sales and marketing interactions. Enquiry management for libraries is atypically about helping keep track of enquiries, facilitating follow up and maintaining statistics.

Library centric enquiry management solutions

Some library system may include an Enquiry management module. Eg the Library system

Bailey solution provides an enquiry management solution ('Enquire') separatefor its library system Reftracker from altarama is a solution that is designed for libraries and information services ==== General enquiry management solutions ==== The are some general purpose system that might work in a library environment . eg from Evolutive ==== Reference enquiry management ==== Management of general enquiries in a library can be distinguished from online 'Reference Librarian 'services such as QuestionPoint.
NOTE: “OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active
QuestionPoint subscriptions to Springshare, provider of the LibAnswers Platform. 31 May 2019

enquiry_management_systems.1563471490.txt.gz · Last modified: 2019/07/18 13:38 by