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enquiry_management_systems [2019/07/18 13:38]
81.156.231.110
enquiry_management_systems [2019/09/12 06:35] (current)
131.231.152.199 [General enquiry management solutions]
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 ====== Enquiry Management systems ====== ====== Enquiry Management systems ======
  
-In a library context enquiry/​inquiry management is different from most CRM systems which are designed to manage outbound sales and marketing interactions. Enquiry management for libraries is atypically about helping ​ keep track of enquiries, facilitating follow up and maintaining statistics.+In a library context enquiry/​inquiry management is different from most CRM systems which are designed to manage outbound sales and marketing interactions. Enquiry management for libraries is atypically about helping keep track of enquiries, facilitating follow up and maintaining statistics.
  
 ==== Library centric enquiry management solutions ==== ==== Library centric enquiry management solutions ====
  
-Some library ​system ​may include an Enquiry management module. Eg the 247lib.com Library system ​https://​www.247lib.com/​247OPAC/​DynamicPages/​LibrarySoftware/​247LIBINTRODUCTION+  * Some library ​systems ​may include an Enquiry management module. Eg the [[https://​www.247lib.com/​247OPAC/​DynamicPages/​LibrarySoftware/​247LIBINTRODUCTION|247lib.com Library system]] 
 +  * Bailey solutions provides an enquiry management solution - separate from its library system offering [[https://​enquirymanagement.software/​|Enquire]] 
 +  * [[http://​www.altarama.com/​Products/​RefTracker.aspx|Reftracker]] for altarama is an enquiry management system designed for libraries and information services
  
-Bailey solution provides an enquiry management ​solution ('​Enquire'​) separatefor its library system offeringhttps://​enquirymanagement.software/​+==== General ​enquiry management ​solutions ====
  
-Reftracker from altarama is a solution ​that is designed for libraries and information services +//The are some general purpose system ​that might work in a library environment . eg from Evolutive\\ 
- +[[https://www.evolutive.co.uk/Enquiry-Management-software|https:​//www.evolutive.co.uk/​Enquiry-Management-software]]//​
-http://www.altarama.com/Products/RefTracker.aspx +
- +
-==== General enquiry management solutions ====+
  
-The are some general purpose ​system ​that might work in a library environment . eg from Evolutive\\ +//The Request Tracker (RT) system from Best Practical is an open source option that you can either install and run yourself (for free if you have technical staff) or pay Best Practical to host and/or support for you: // [[https://bestpractical.com/request-tracker|https://​bestpractical.com/​request-tracker]]
-https://www.evolutive.co.uk/Enquiry-Management-software+
  
-==== Reference enquiry management ==== 
  
-Management of general enquiries in a library can be distinguished from online 'Reference ​Librarian '​services such as QuestionPoint.\\ +==== Reference ​enquiry management solutions ====
-NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active\\ +
-QuestionPoint subscriptions to Springshare,​ provider of the LibAnswers Platform. 31 May 2019+
  
-https://​www.oclc.org/​en/​questionpoint.html+//​Management of general enquiries in a library can be distinguished from online '​Reference Librarian '​services such as QuestionPoint. \\ NOTE: "OCLC has entered into an agreement to sell the QuestionPoint 24/7 Reference Cooperative and active \\ QuestionPoint subscriptions to Springshare,​ provider of the LibAnswers Platform. 31 May 2019 [[https://​www.oclc.org/​en/​questionpoint.html|https://​www.oclc.org/​en/​questionpoint.html]] //
  
  
enquiry_management_systems.1563471490.txt.gz · Last modified: 2019/07/18 13:38 by 81.156.231.110