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--- rfid [2020/06/11 06:44]
admin
+++ rfid [2022/09/22 16:29] (current)
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 Feedback on the RFID discussion list ([[:mailto:lib-rfid-ukjiscmail.ac.uklib-rfid-ukjiscmail.ac.uk|LIB-RFID-UK@JISCMAIL.AC.UK]]) to Ken Chad from libraries (January/February 2018) on achievable self-service usage rates and nature of ‘exceptions’
-**Library 1 (Academic)**“We average – fairly consistently over time – about 80% self-service. This is fine by us as we still offer staffed desks and a proportion of customers will always:
+**Library 1 (Academic)** “We average – fairly consistently over time – about 80% self-service. This is fine by us as we still offer staffed desks and a proportion of customers will always:
-  * · Prefer to transact with a human being
+   * · Prefer to transact with a human being
   * · Have a problem with their account
   * · Are struggling with the technology (although in that case we’d usually walk them through it
@@ Line 72: / Line 72: @@
 I don’t feel that people should HAVE to use it if they prefer not to. Obviously at times (for example overnight opening when there are only security-type staff available) they have to if they want to borrow/return. I’d rather offer them a choice.”
-**Library 2 (Academic)**“We average about 84% of issues and about 70% of returns via self-service.”
+**Library 2 (Academic)**  “We average about 84% of issues and about 70% of returns via self-service.”
-**Library 3 (Academic)**“Looking at loans and discharges since April 2017, when we went live with our new system.
+**Library 3 (Academic)**  “Looking at loans and discharges since April 2017, when we went live with our new system.
 .6% of our total loans, which include the exceptions below.
-  * · Item-based exceptions because of items that cannot be processed through the self-issue terminals:
+  * Item-based exceptions because of items that cannot be processed through the self-issue terminals:
-  * · Items belonging to other branches that do not have RFID capability (they are often borrowed and returned at our branch as we are open 24/7)
+  * Items belonging to other branches that do not have RFID capability (they are often borrowed and returned at our branch as we are open 24/7)
-  * · Interlibrary loans from other libraries – even if the item has an RFID tag, we always need to do a manual checkout on these as the due date is set by the lending library not by our system circ rules
+  * Interlibrary loans from other libraries – even if the item has an RFID tag, we always need to do a manual checkout on these as the due date is set by the lending library not by our system circ rules
-  * · CD ROMs – kept at the staff desk and not RFID tagged
+  * CD ROMs – kept at the staff desk and not RFID tagged
-  * · Video and DVD – not RFID tagged – we only have a handful of these so it was not worth investing in the special RFID hardware.
+  * Video and DVD – not RFID tagged – we only have a handful of these so it was not worth investing in the special RFID hardware.
-  * · Laptops – laptop loans are in the library system but are administered by our IT department who do not have RFID capability
+  * Laptops – laptop loans are in the library system but are administered by our IT department who do not have RFID capability
-  * · Lift keys – physical keys issued to customers with mobility issues
+  * Lift keys – physical keys issued to customers with mobility issues
-  * · Journals – not RFID tagged
+  * Journals – not RFID tagged
 User-based exceptions that tend not to be done through the self-issue terminals:
-  * · Internal housekeeping e.g. on-order, cataloguing, missing, as these don’t necessarily have a physical library card or item present perform an RFID loan
+  * Internal housekeeping e.g. on-order, cataloguing, missing, as these don’t necessarily have a physical library card or item present perform an RFID loan
-  * · Loans to other libraries as these are done at an interlibrary loans desk at a different floor from the RFID terminals and we typically set a special due date
+  * Loans to other libraries as these are done at an interlibrary loans desk at a different floor from the RFID terminals and we typically set a special due date
-  * · Postal loans to part time students, where the borrower (and more importantly their ID card for the kiosk) are not present”
+  * Postal loans to part time students, where the borrower (and more importantly their ID card for the kiosk) are not present”
-**Library 4 (academic)**“We had figures of 92% for 16/17, and 95% thus far for 17/18”.
+**Library 4 (Academic) **“We had figures of 92% for 16/17, and 95% thus far for 17/18”.
-**Library 5 (Public Library)**“We have a target of 90% of all issues for our self service kiosks, and over the last 10 months of the financial year, we have been achieving just under 87%. We do have some types of transactions that are excluded from the stats for operational reasons but they are generally low volume, so I would say the 87% is representative.
+**Library 5 (Public Library) **“We have a target of 90% of all issues for our self service kiosks, and over the last 10 months of the financial year, we have been achieving just under 87%. We do have some types of transactions that are excluded from the stats for operational reasons but they are generally low volume, so I would say the 87% is representative.
 ILLs, orchestral and playset loans would all be examples of types of transactions that would be excluded – it is usually because of the degree of staff intervention that is required to complete the loan anyway.”
-**Library 6 (academic)**“The library is 24/7/365 access …and we are what amounts to being a single faculty, independent university. Apart from the occasional item that needs to be issued manually in order to override the prescribed loan periods, I would guess that we have a little less than 100% RFID issues and returns as RFID self-service is the only method on offer as we have no staffed desk, one librarian and one part time assistant for a collection of 50,000 volumes..and around 250 students.”
+**Library 6 (Academic)**  “The library is 24/7/365 access …and we are what amounts to being a single faculty, independent university. Apart from the occasional item that needs to be issued manually in order to override the prescribed loan periods, I would guess that we have a little less than 100% RFID issues and returns as RFID self-service is the only method on offer as we have no staffed desk, one librarian and one part time assistant for a collection of 50,000 volumes..and around 250 students.”
 ==== RFID Privacy in Libraries ====

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