rfid
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rfid [2020/06/11 06:43] admin |
rfid [2022/09/22 16:29] 136.159.160.125 [Usage rates] - formatting |
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| ==== Mobile device ==== | ==== Mobile device ==== | ||
| - | Self service using mobile phones is enabled by [[https://www.meescan.com/about-us.html|meeScan]] which started 2015. Users use a free mobile app on their phones to check out items anywhere in the library. The transactions are carried out securely by the meeScan cloud server that keeps the connection to the library management system open and ready at all times. | + | Self service using mobile phones is enabled by [[https://www.meescan.com/about-us.html|meeScan]] which started 2015. Users use a free mobile app on their phones to check out items anywhere in the library. The transactions are carried out securely by the meeScan cloud server that keeps the connection to the library management system open and ready at all times. |
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| - | https://www.meescan.com/about-us.html | + | |
| ===== Discussion Lists and interest groups ===== | ===== Discussion Lists and interest groups ===== | ||
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| Feedback on the RFID discussion list ([[:mailto:lib-rfid-ukjiscmail.ac.uklib-rfid-ukjiscmail.ac.uk|LIB-RFID-UK@JISCMAIL.AC.UK]]) to Ken Chad from libraries (January/February 2018) on achievable self-service usage rates and nature of ‘exceptions’ | Feedback on the RFID discussion list ([[:mailto:lib-rfid-ukjiscmail.ac.uklib-rfid-ukjiscmail.ac.uk|LIB-RFID-UK@JISCMAIL.AC.UK]]) to Ken Chad from libraries (January/February 2018) on achievable self-service usage rates and nature of ‘exceptions’ | ||
| - | **Library 1 (Academic)**“We average – fairly consistently over time – about 80% self-service. This is fine by us as we still offer staffed desks and a proportion of customers will always: | + | **Library 1 (Academic)** “We average – fairly consistently over time – about 80% self-service. This is fine by us as we still offer staffed desks and a proportion of customers will always: |
| - | * · Prefer to transact with a human being | + | * · Prefer to transact with a human being |
| * · Have a problem with their account | * · Have a problem with their account | ||
| * · Are struggling with the technology (although in that case we’d usually walk them through it | * · Are struggling with the technology (although in that case we’d usually walk them through it | ||
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| I don’t feel that people should HAVE to use it if they prefer not to. Obviously at times (for example overnight opening when there are only security-type staff available) they have to if they want to borrow/return. I’d rather offer them a choice.” | I don’t feel that people should HAVE to use it if they prefer not to. Obviously at times (for example overnight opening when there are only security-type staff available) they have to if they want to borrow/return. I’d rather offer them a choice.” | ||
| - | **Library 2 (Academic)**“We average about 84% of issues and about 70% of returns via self-service.” | + | **Library 2 (Academic)** “We average about 84% of issues and about 70% of returns via self-service.” |
| - | **Library 3 (Academic)**“Looking at loans and discharges since April 2017, when we went live with our new system. | + | **Library 3 (Academic)** “Looking at loans and discharges since April 2017, when we went live with our new system. |
| 75.6% of our total loans, which include the exceptions below. | 75.6% of our total loans, which include the exceptions below. | ||
| - | * · Item-based exceptions because of items that cannot be processed through the self-issue terminals: | + | * Item-based exceptions because of items that cannot be processed through the self-issue terminals: |
| - | * · Items belonging to other branches that do not have RFID capability (they are often borrowed and returned at our branch as we are open 24/7) | + | * Items belonging to other branches that do not have RFID capability (they are often borrowed and returned at our branch as we are open 24/7) |
| - | * · Interlibrary loans from other libraries – even if the item has an RFID tag, we always need to do a manual checkout on these as the due date is set by the lending library not by our system circ rules | + | * Interlibrary loans from other libraries – even if the item has an RFID tag, we always need to do a manual checkout on these as the due date is set by the lending library not by our system circ rules |
| - | * · CD ROMs – kept at the staff desk and not RFID tagged | + | * CD ROMs – kept at the staff desk and not RFID tagged |
| - | * · Video and DVD – not RFID tagged – we only have a handful of these so it was not worth investing in the special RFID hardware. | + | * Video and DVD – not RFID tagged – we only have a handful of these so it was not worth investing in the special RFID hardware. |
| - | * · Laptops – laptop loans are in the library system but are administered by our IT department who do not have RFID capability | + | * Laptops – laptop loans are in the library system but are administered by our IT department who do not have RFID capability |
| - | * · Lift keys – physical keys issued to customers with mobility issues | + | * Lift keys – physical keys issued to customers with mobility issues |
| - | * · Journals – not RFID tagged | + | * Journals – not RFID tagged |
| User-based exceptions that tend not to be done through the self-issue terminals: | User-based exceptions that tend not to be done through the self-issue terminals: | ||
| - | * · Internal housekeeping e.g. on-order, cataloguing, missing, as these don’t necessarily have a physical library card or item present perform an RFID loan | + | * Internal housekeeping e.g. on-order, cataloguing, missing, as these don’t necessarily have a physical library card or item present perform an RFID loan |
| - | * · Loans to other libraries as these are done at an interlibrary loans desk at a different floor from the RFID terminals and we typically set a special due date | + | * Loans to other libraries as these are done at an interlibrary loans desk at a different floor from the RFID terminals and we typically set a special due date |
| - | * · Postal loans to part time students, where the borrower (and more importantly their ID card for the kiosk) are not present” | + | * Postal loans to part time students, where the borrower (and more importantly their ID card for the kiosk) are not present” |
| - | **Library 4 (academic)**“We had figures of 92% for 16/17, and 95% thus far for 17/18”. | + | **Library 4 (Academic) **“We had figures of 92% for 16/17, and 95% thus far for 17/18”. |
| - | **Library 5 (Public Library)**“We have a target of 90% of all issues for our self service kiosks, and over the last 10 months of the financial year, we have been achieving just under 87%. We do have some types of transactions that are excluded from the stats for operational reasons but they are generally low volume, so I would say the 87% is representative. | + | **Library 5 (Public Library) **“We have a target of 90% of all issues for our self service kiosks, and over the last 10 months of the financial year, we have been achieving just under 87%. We do have some types of transactions that are excluded from the stats for operational reasons but they are generally low volume, so I would say the 87% is representative. |
| ILLs, orchestral and playset loans would all be examples of types of transactions that would be excluded – it is usually because of the degree of staff intervention that is required to complete the loan anyway.” | ILLs, orchestral and playset loans would all be examples of types of transactions that would be excluded – it is usually because of the degree of staff intervention that is required to complete the loan anyway.” | ||
| - | **Library 6 (academic)**“The library is 24/7/365 access …and we are what amounts to being a single faculty, independent university. Apart from the occasional item that needs to be issued manually in order to override the prescribed loan periods, I would guess that we have a little less than 100% RFID issues and returns as RFID self-service is the only method on offer as we have no staffed desk, one librarian and one part time assistant for a collection of 50,000 volumes..and around 250 students.” | + | **Library 6 (Academic)** “The library is 24/7/365 access …and we are what amounts to being a single faculty, independent university. Apart from the occasional item that needs to be issued manually in order to override the prescribed loan periods, I would guess that we have a little less than 100% RFID issues and returns as RFID self-service is the only method on offer as we have no staffed desk, one librarian and one part time assistant for a collection of 50,000 volumes..and around 250 students.” |
| ==== RFID Privacy in Libraries ==== | ==== RFID Privacy in Libraries ==== | ||
rfid.txt · Last modified: 2024/03/20 05:03 by 90.210.216.43
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